RunSentry
RunSentry
Voice Infrastructure Validation

AI-powered IVR testing that writes itself.

Write test assertions in plain English. Auto-generate test suites from a description. Get AI-powered root cause analysis when tests fail. RunSentry uses AI to do what traditional IVR testing tools can't.

Request a demoSee the platform
10AI features
20+Languages
GlobalPSTN dial-out
$3,500Starting at /mo
USED IN PRODUCTION

A global contact center BPO with operations across North America, EMEA, and APAC runs RunSentry every 30 minutes against their production IVR flows. When a routing failure occurs, their team receives an alert in Webex — before customers report failures.

Every 30 minutesWebex webhook alertsNorth America · EMEA · APACRegression testing + production monitoring
AES-256 + TLS 1.2
SOC 2 Type II in progress
Global PSTN coverage
Real calls, not simulations
Setup in days, not months
AI INTELLIGENCE LAYER

10 AI features built into one platform

RunSentry uses AI across the entire testing lifecycle — from writing tests to diagnosing failures to predicting outages. These aren't roadmap items. They're built and running in production.

Semantic Assertions
Write test rules in plain English. AI evaluates intent — no regex patterns needed.
AI Test Case Generator
Describe what to test. AI builds the steps, prompts, and expected outcomes.
AI Suite Builder
Describe your IVR once. AI generates 3–8 test cases covering all paths.
Smart IVR Discovery
AI reads prompts and probes only actual menu options. significantly fewer calls than brute-force.
Failure Root Cause Analysis
AI diagnoses why tests fail and suggests actionable fixes your team can act on.
IVR Change Detection
Compares discovery scans over time. Generates human-readable changelogs.
Call Quality Scoring
A–F grades across clarity, efficiency, completeness, accessibility, and reliability.
Compliance & Accessibility Auditor
Auto-scans IVR flows against PCI-DSS, ADA, and TCPA. Flags violations with evidence.
Predictive Monitoring
Spots degradation trends before they become customer-facing outages.
Virtual Agent Testing
Test conversational AI agents with AI-driven dynamic responses — not just static IVR.
See all AI features in detail
HOW IT WORKS

Three steps from setup to alert

STEP 1
Define your IVR flow
Model prompts, DTMF inputs, speech steps, transfers, and hangup rules — or let AI generate the test cases from a description.
STEP 2
RunSentry calls it on schedule
Single runs, recurring campaigns, or data-driven execution across multiple inputs — with concurrency controls and stop-on-failure.
STEP 3
Evidence routes to your team
Recording, transcript, step-level timeline, quality metrics, AI root cause analysis, and failure category — delivered to your webhook.
ENTERPRISE READY

Built for operations teams at scale

Multi-region calling, CI/CD integration, compliance scanning, SLA alerts, and governance controls — everything enterprise contact centers need.

Multi-region calling
Monitor IVR flows across multiple regions from a single platform. Global dial-out to any destination.
CI/CD release gates
Trigger IVR test runs from any CI/CD tool via webhook. Gate releases on a green IVR test result.
Compliance scanning
Automated PCI-DSS, ADA, and TCPA compliance checks on every IVR flow. Flags violations with evidence.
SLA threshold alerts
Set configurable alert rules per test case. Get notified when IVR performance drops below your thresholds.
Scheduled PDF reports
Weekly or monthly automated report delivery via email. Share IVR health with stakeholders who don't use the platform.
Signal Board
Live ops wallboards showing real-time pass/fail status for your critical IVR paths. Built for operations centers.
Data-driven testing
Upload CSV datasets with template variables. Run the same flow across hundreds of inputs automatically.
Reports & analytics
Flaky tests, incidents, carrier scorecards, and release gate results — all in one place.
Governance & RBAC
Viewer, Standard, and Admin roles. Full audit logging with before/after state, actor, IP, and timestamp.
WHY RUNSENTRY

RunSentry vs. traditional IVR testing tools

Traditional tools test IVR with static rules and manual configuration. RunSentry adds an AI layer that automates what used to take hours. See the full comparison →

Write test assertions
TRADITIONAL
Regex patterns and exact match
RUNSENTRY
Plain English — AI evaluates intent
Create test cases
TRADITIONAL
Manual step-by-step configuration
RUNSENTRY
Describe your IVR, AI builds the tests
Discover IVR menus
TRADITIONAL
Brute-force all DTMF combinations
RUNSENTRY
AI reads prompts, probes actual options (significantly fewer calls)
Diagnose failures
TRADITIONAL
Read logs and replay recordings
RUNSENTRY
AI root cause analysis with actionable fixes
Compliance checking
TRADITIONAL
Manual audit against checklist
RUNSENTRY
Automated scanning against PCI-DSS, ADA, TCPA
Track IVR changes
TRADITIONAL
No visibility until customer complaint
RUNSENTRY
AI compares scans and generates changelogs
Predict outages
TRADITIONAL
Reactive — learn from incidents
RUNSENTRY
AI spots degradation trends before outages
INTEGRATIONS
Failures route to wherever your team works
SlackMicrosoft TeamsWebexPagerDutyOpsGenieServiceNowJiraCI/CD webhooks
SECURITY & TRUST

Enterprise-grade security by default

Every layer of RunSentry is built with security, compliance, and access control in mind — so your team can monitor IVR flows without compromising your security posture.

AES-256 encryption at rest
All stored data — recordings, transcripts, and test evidence — is encrypted with AES-256 at rest.
TLS 1.2+ in transit
Every connection between your browser, our API, and backend services is encrypted with TLS 1.2 or higher.
Role-based access control
Three roles — Viewer, Standard, and Admin — with granular permissions across tests, campaigns, and settings.
Full audit logging
Every action is logged with actor, timestamp, IP address, and before/after state for complete traceability.
99.5% uptime SLA
Platform availability backed by a 99.5% uptime SLA, with status page and incident communication.
72-hour incident notification
In the event of a security incident, affected customers are notified within 72 hours.
SOC 2 Type II in progress
SOC 2 Type II certification is currently in progress. Contact us for the latest status and timeline.
GDPR-compliant DPA available
A Data Processing Agreement is available for customers requiring GDPR compliance documentation.
Google SSO
Sign in with your Google Workspace account. No separate credentials to manage or rotate.
COVERAGE

Monitor any IVR globally.

RunSentry can dial any IVR number, anywhere in the world. 20+ languages supported for prompt validation and speech steps — with auto-detect mode for multilingual flows.

🇺🇸English (US)
🇬🇧English (UK)
🇫🇷French
🇪🇸Spanish
🇦🇪Arabic
🇯🇵Japanese
🇨🇳Mandarin
🇮🇳Hindi
+ 12 more
Full coverage details →
DEPLOYMENT

SaaS or dedicated — your choice

SaaS is available on all plans. Dedicated single-tenant is available on Enterprise and Global tiers. Confirmed during onboarding.

SaaS (multi-tenant)
Shared infrastructure, isolated data. Start monitoring faster without managing any infrastructure.
  • Available on all plans
  • No infrastructure to manage
  • Isolated data per account
  • Standard onboarding
Dedicated (single-tenant)
Your own RunSentry instance. Fully isolated infrastructure for teams with carrier audit requirements, data residency policies, or compliance frameworks.
  • Enterprise and Global tiers
  • Fully isolated infrastructure
  • Custom configuration options
  • For governance and compliance
FAQ

Common questions

How does the AI test generation work?

Describe your IVR flow in plain language — for example, 'test the billing menu for English and Spanish callers.' AI generates the test steps, expected prompts, DTMF inputs, and assertion rules. You review, adjust if needed, and run.

What are semantic assertions?

Instead of writing regex patterns, you write rules like 'verify the IVR confirms the account balance.' AI evaluates whether the transcript matches the intent, handling natural language variation that regex can't.

What does each failed run include?

Every failed run includes a recording, transcript, step-by-step timeline, call quality metrics (MOS, jitter, RTT), and AI root cause analysis with actionable fix suggestions.

Can we integrate with our CI/CD pipeline?

Yes. Trigger IVR test runs from any CI/CD tool via webhook. Gate releases on a green IVR test result to catch regressions before they reach production.

What compliance standards does it check?

The compliance auditor scans against PCI-DSS, ADA, and TCPA requirements. It flags violations with evidence and specific recommendations — automated, on every test run.

Do we need to change our existing alert stack?

No. RunSentry routes outcomes to your existing tools through webhooks — Slack, Microsoft Teams, Webex, PagerDuty, OpsGenie, ServiceNow, and Jira.

Ready to test your IVR with AI?
Tell us your region, voice platform, and what you want to monitor. We'll confirm coverage and show you the AI features in action.
Request a demoSee the platform